ROLLING BLISS POLICIES
Terms & Conditions
Welcome and thank you for choosing Rolling Bliss. We’re committed to ensuring every experience with us is as delightful and trustworthy as our pastries. Please take a moment to read through our store policies below. These Terms and Conditions outline the rules governing the use of our website and services. By accessing or using this website, you agree to comply with and be bound by these terms in full. If you do not agree with any part of these terms, please refrain from using the Rolling Bliss website or services.
1
Delivery Policy
At Rolling Bliss, every treat is baked to order. We take great care to ensure your order arrives in perfect condition. Customers must ensure correct delivery details are provided. Rolling Bliss is not responsible for delays caused by incorrect information or third-party delivery services.
Weekdays Deliveries
Chin-Chin & Nigerian pies: We offer weekdays deliveries throughout New Zealand as they have longer shelf live. Orders must be placed by 6PM for next day dispatch. This enables us to make them fresh and serve you better. Please allow 2-4 days for delivery.
Rice and Protein Menu: We offer same day deliveries throughout Kapiti Coast. Orders must be placed by 2PM (Mon, Tues, Thurdays and Fridays). Deliveries are from 4PM- 7PM.
Weekend Deliveries (Saturdays)
Puff-Puff: We offer Saturday deliveries for our puff puffs throughout Wellington. Orders must be placed by 6PM on Friday for Saturday delivery. Deliveries are from 12PM- 4PM.
Rice and Protein Menu: We offer Saturday deliveries throughout Kapiti Coast. Orders must be placed by 2PM. Deliveries are from 4PM- 7PM.
*Please ensure that your delivery details are accurate and someone is available to receive your order, Rolling Bliss cannot be responsible for delays or failed deliveries caused by incorrect information.
*Ready made meals last up to five days; refrigerate if not consuming immediately and just reheat before enjoying. If you haven't recievd order two days after dispatch , please contact us.
*For larger quantity orders from any of our menus such as for event coverage, please reach out to us directly.
2
Return & Refund Policy
Thank you for choosing Rolling Bliss. We are dedicated to deliver freshly baked pastries and cooked meals. Because these are perishable, we’re unable to accept returns once delivered. However, if your order arrives damaged, incorrect, or not as described, please contact us within 24 hours of receiving your delivery. We are here to help. Below are our detailed refund and replacement policy:
Notification: Contact our customer service team at hello@rollingbliss.nz or 02108799467 with all necessary details and supporting documents.
Verification: We’ll assess your concern and may provide a replacement, refund, or credit depending on the situation.To help us resolve issues quickly, please include photos and your order details when contacting us.
Approval: After verification, if the claim is validated, we will approve the refund or replacement. Kindly note that the final decision rests with Rolling Bliss , and not all claims may be approved.
Refund or Replacement Timeframe: Once approved, refunds or replacements will be processed within 2-3 business days. You will be notified via email once the process has been initiated.
Exceptions:
Refunds or replacements will not be offered in the following circumstances:
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Complaints lodged after 24 hours of receiving the order.
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If the product has been consumed partially or fully.
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If the claim is found to be fraudulent or misleading.
Contact Us
For any questions or concerns regarding our refund and replacement policy, please contact our customer service team at:
📧 Email: hello@rollingbliss.co.nz
📞 Phone: 02108799467
Our support hours are Monday to Friday, 4:00 PM to 8:00PM.
We appreciate your understanding and thank you for choosing Rolling Bliss.
3
Cancellation Policy
We begin preparing your order soon after it’s received, so cancellation must be made within 30 minutes of placing order. Cancellation of pre-orders must be at least 24 hours before the schduled pick up or delivery time. After this period, we may not be able to cancel or modify your order due to the fresh, handcrafted nature of our products. If you need to modify your order, please contact us directly- we’ll do our best to assist.
Contact Us:
We’re always here to help! If you have questions about privacy, delivery or general inquires, please contact us at:
📧 Email: hello@rollingbliss.co.nz
📞 Phone: 02108799467
Thank you for supporting Rolling Bliss-where every bite is a tase of home 💛
4
Privacy Policy
At Rolling Bliss, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This policy outlines the type of information we collect and how we use and safeguard it.
Rolling Bliss collects only the personal information necessary to process your order- such as name, address, and contact details. We use this information soley to fulfil your purchase, communicate with you and comply with New Zealand privacy laws.
All payments are processed securely through trusted third-party payment gateways. We never share or sell your data to anyone.
For questions about our privacy policy, please don't hesitate to contact us at:
📧 Email: hello@rollingbliss.co.nz
📞 Phone: 02108799467
Our support hours are Monday to Friday, 4:00 PM to 8:00PM.
We appreciate your understanding and thank you for choosing Rolling Bliss.