Rolling Bliss Policies

At Rolling Bliss, every treat is baked to order. We take great care to ensure your order arrives in perfect condition. Customers must ensure that the correct delivery details are provided. Rolling Bliss is not responsible for delays caused by incorrect information or third-party delivery services.

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Chin Chin Deliveries

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We offer Chin Chin deliveries throughout New Zealand because it has a longer shelf life. Orders must be placed between Tuesday and Thursday by 9 PM for dispatch on Friday or Saturday. This enables us to make them fresh and serve you better. Please allow 3 - 5 days for delivery.

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Rice and Protein (Hot Meals) Deliveries​

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We offer hot meals deliveries throughout Kapiti. Orders must be placed by 9 PM on Thursday for Friday/Saturday delivery. Deliveries are from 6 PM - 10 PM on Friday and 1PM - 10 PM on Saturday. 

 

Other Deliveries

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We offer deliveries for the rest of our Menu throughout Wellington. Orders must be placed by 9 PM on Thursday for Friday/Saturday delivery. Deliveries are from 6 PM - 10 PM on Friday and 1PM - 10 PM on Saturday.​

 

*If you're in Kapiti and want your order delivered same day during our kitchen hours, please order via Delivereasy.

 

*Please ensure that your delivery details are accurate and someone is available to receive your order. Rolling Bliss cannot be responsible for delays or failed deliveries caused by incorrect information.

 

*Ready-made meals last up to five days; refrigerate if not consuming immediately, and just reheat before enjoying.

 

*If you haven't received your order two days after dispatch, please contact us.

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Catering

For larger quantity orders from any of our menus such as for event coverage, please reach out to us directly.

At Rolling Bliss, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This policy outlines the type of information we collect and how we use and safeguard it.

 

Rolling Bliss collects only the personal information necessary to process your order, such as name, address, and contact details. We use this information solely to fulfil your purchase, communicate with you and comply with New Zealand privacy laws.

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All prices displayed on this websites are in New Zealand Dollars. All payments are processed securely through trusted third-party payment gateways. We never share or sell your data to anyone.

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For questions about our privacy policy, please don't hesitate to contact us at:

📧 Email: hello@rollingbliss.co.nz

📞 Phone: 0211882343

 

Our support hours are Monday to Friday, 6:00 PM to 8:00 PM.

 

We appreciate your understanding and thank you for choosing Rolling Bliss.

Thank you for choosing Rolling Bliss. We are dedicated to deliver freshly baked pastries and cooked meals. Because these are perishable, we’re unable to accept returns once delivered. However, if your order arrives damaged, incorrect, or not as described, please contact us within 24 hours of receiving your delivery. We are here to help. Below are our detailed refund and replacement process:

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Notification: Contact our customer service team at hello@rollingbliss.nz or 0211882343 with all necessary details and supporting documents.

 

Verification: We’ll assess your concern and may provide a replacement, refund, or credit depending on the situation. To help us resolve issues quickly, please include photos and your order details when contacting us.

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Approval: After verification, if the claim is validated, we will approve the refund or replacement. Kindly note that the final decision rests with Rolling Bliss, and not all claims may be approved.

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Refund or Replacement Timeframe: Once approved, refunds or replacements will be processed within 2 - 3 business days. You will be notified via email once the process has been initiated.

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Exceptions: Refunds or replacements will not be offered in the following circumstances:

• Complaints lodged after 24 hours of receiving the order.

• If the product has been consumed partially or fully.

• If the claim is found to be fraudulent or misleading.

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Contact Us:

For any questions or concerns regarding our refund and replacement policy, please contact our customer service team at:

📧 Email: hello@rollingbliss.co.nz

📞 Phone: 0211882343

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Our support hours are Tuesday to Saturday, 6:00 PM to 8:00 PM.

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We appreciate your understanding and thank you for choosing Rolling Bliss.

Cancellation of pre-orders must be at least 24 hours before the scheduled pick-up or delivery time. After this period, we may not be able to cancel or modify your order due to the fresh, handcrafted nature of our products. If you need to modify your order, please contact us directly - we’ll do our best to assist.

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Contact Us:

We’re always here to help! If you have questions about privacy, delivery or general inquires, please contact us at:

📧 Email: hello@rollingbliss.co.nz

📞 Phone: 0211882343

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Thank you for supporting Rolling Bliss, where every bite is a taste of home 💛